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Contact:
MJ Shoer
Jenaly Technology Group, Inc.
(603) 431-7864 x201
mshoer@jenaly.com
Jenaly Launches Latest Enhancements
to Preferred Client Services
Portsmouth, NH, January 1,
2004 - Building on
the success of the Jenaly IT Plan remote
monitoring service, Jenaly Technology Group today
formally rolled out enhancements to this service,
designed to provide clients with even more
proactivity.
"One of the constant battles in delivering IT
services is what I refer to as the "fire fighting"
factor" said MJ Shoer, President of Jenaly.
"Many mornings, the phone will ring and a client
will have an issue that is effecting their ability
to do their job." "We view it as our
responsibility to prevent that from happening."
In 2002, Jenaly unveiled a new service option
called the IT Plan. This provided for remote
monitoring of a client's server, alerting the
technical specialists of Jenaly of any occurrence
that may effect the clients ability to use their
computer network. The goal of this new
service is to know about issues before they effect
the customer. In addition to remotely
monitoring for issues, the system also links in to
Jenaly's on-call system, assuring the team will be
aware of the issue, regardless of when it occurs.
Leveraging
technologies that have developed over the last two
years, Jenaly is now enhancing this service to
provide even more reliable alerting and response.
"Our primary objective remains to keep our clients
network infrastructures running at maximum
availability" said Shoer. In enhancing the
technology behind this service, Jenaly is able to
deliver on this promise. Shoer quotes one of
Jenaly's clients who was "shocked" to receive a
phone call from someone at Jenaly alerting them to
a systems issue they were about to be effected by.
The staff at Jenaly was alerted to a condition
they knew was about to cause an interruption on
the client's network. This was able to
identified and resolved remotely, which took place
while the specialist from Jenaly contacted the
client to advise them of the situation. The
interruption lasted seconds rather than minutes or
hours and the customer was right back to work.
The client was thrilled and impressed with the
responsiveness the service enhancements allowed.
About Jenaly Technology Group, Inc. (Jenaly)
Jenaly Technology
Group, Inc., was established in 1997, and is
headquartered in Portsmouth, New Hampshire.
Serving clients in Southern New Hampshire,
Southern Maine and Northern Massachusetts, the
company also has clients throughout the Northeast
and internationally. Jenaly provides
strategic proactive IT services to its clients,
primarily small and medium-size businesses.
Jenaly was formed with the vision of providing a
more client centric approach to delivering IT
services and support, helping clients to stay
focused on their business objectives without
having to worry about the day to day health of
their IT infrastructure. Employing
innovative technologies, Jenaly is able to deliver
comprehensive, automated services to its clients
at a very affordable level. The company can
be reached at (603) 431-7864 or on the Web at
www.jenaly.com.
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