Jenaly Technology Group, Inc.
(603) 431-7864 x201
Jenaly Launches Latest Enhancements to Preferred Client Services
Portsmouth, NH, January 1, 2004 - Building on the success of the Jenaly IT Plan remote monitoring service, Jenaly Technology Group today formally rolled out enhancements to this service, designed to provide clients with even more proactivity.
"One of the constant battles in delivering IT services is what I refer to as the "fire fighting" factor" said MJ Shoer, President of Jenaly. "Many mornings, the phone will ring and a client will have an issue that is effecting their ability to do their job." "We view it as our responsibility to prevent that from happening."
In 2002, Jenaly unveiled a new service option called the IT Plan. This provided for remote monitoring of a client's server, alerting the technical specialists of Jenaly of any occurrence that may effect the clients ability to use their computer network. The goal of this new service is to know about issues before they effect the customer. In addition to remotely monitoring for issues, the system also links in to Jenaly's on-call system, assuring the team will be aware of the issue, regardless of when it occurs.
Leveraging technologies that have developed over the last two years, Jenaly is now enhancing this service to provide even more reliable alerting and response. "Our primary objective remains to keep our clients network infrastructures running at maximum availability" said Shoer. In enhancing the technology behind this service, Jenaly is able to deliver on this promise. Shoer quotes one of Jenaly's clients who was "shocked" to receive a phone call from someone at Jenaly alerting them to a systems issue they were about to be effected by. The staff at Jenaly was alerted to a condition they knew was about to cause an interruption on the client's network. This was able to identified and resolved remotely, which took place while the specialist from Jenaly contacted the client to advise them of the situation. The interruption lasted seconds rather than minutes or hours and the customer was right back to work. The client was thrilled and impressed with the responsiveness the service enhancements allowed.
About Jenaly Technology Group, Inc. (Jenaly)
Jenaly Technology Group, Inc., was established in 1997, and is headquartered in Portsmouth, New Hampshire. Serving clients in Southern New Hampshire, Southern Maine and Northern Massachusetts, the company also has clients throughout the Northeast and internationally. Jenaly provides strategic proactive IT services to its clients, primarily small and medium-size businesses. Jenaly was formed with the vision of providing a more client centric approach to delivering IT services and support, helping clients to stay focused on their business objectives without having to worry about the day to day health of their IT infrastructure. Employing innovative technologies, Jenaly is able to deliver comprehensive, automated services to its clients at a very affordable level. The company can be reached at (603) 431-7864 or on the Web at www.jenaly.com.
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