MJ Shoer - President & Virtual Chief Technology Officer
MJ started Jenaly Technology Group in February of 1997 in the basement of his home. The vision for Jenaly grew out of MJ's collective experience with a variety of hardware and software technology companies, focusing on sales automation, executive information management and electronics distribution, holding both sales and technical management positions. In these roles, MJ also had responsibility for hiring and working with outsourced IT services firms, experiences which have directly influenced the mission and vision of Jenaly Technology Group.
In 1995, MJ was named President of Portsmouth's first Internet Service Provider. MJ quickly grew the company to over 2,000 subscribers in 6 months. Shortly thereafter, the business was successfully acquired by a regional ISP and the vision for Jenaly began to gel.
MJ holds a bachelor of arts degree in political science with a concentration in Soviet studies, from the University of New Hampshire, graduating in 1986. After the Cold War ended, what was left but to become a technology entrepreneur? MJ remains involved with the University as an alumnus, having volunteered with the Pathways program that mentors seniors as they begin their career search in earnest. MJ is also a season ticket holder and avid fan of the Division 1 UNH Wildcat Men’s Hockey team. Professionally, MJ is a Microsoft Certified Professional and has completed many business and technical professional education programs.
MJ is very active in both the local community and the global IT community. Locally, MJ is a former member and officer of the Board of Directors at the Seacoast Family YMCA. MJ is currently serving as the Ex-Officio of the Board of Directors of Seacoast Crime Stoppers.
In the global IT community, MJ serves on the Advisory Committee of both The ASCII Group and ConnectWise, the leading Professional Services Automation (PSA) software in the IT industry. MJ is one of three co-founders of the Northeast ConnectWise User Group. He is also a member of the Editorial Board of SMB Books. MJ is also very active in the Computing Technology Industry Association, CompTIA. He is currently Chairman of the Board of Directors. He has previously served as Chair of the Audit and Investment Committee as well as a CompTIA Ambassador and member of the Ambassador Advisory Council. From 2005 to 2008 MJ served a prior term on the Board having served as Board Secretary, Audit Committee member and member of the Ad-hoc Selection Committee that selected a new CEO for CompTIA in 2008. MJ participated in the formation and testing of the CompTIA Security Trustmark, which validates the IT security credentials of IT service providers. He also served on the Board of Directors for the CompTIA Educational Foundation. He has also served as a co-chair of the MSP Partners and Small Business Owners Communities.
MJ has also been named to the MSPmentor 250 ranking of the 250 most influential executives in the IT industry for four consecutive years, beginning with the introduction of the ranking in 2008.
MJ is also an accomplished writer having published his first book, Hassle-Free Computer Support, in August of 2006. His latest book, The Tech Multiplier, is an Amazon.com best seller. He also writes columns for local newspapers, The Portsmouth Herald and Fosters Daily Democrat and the statewide business magazine, Business NH. MJ maintains a blog about IT for small and mid-size businesses and is frequently interviewed for local and national publications. MJ was featured on the cover of Channelpro magazine in November of 2009 and Business Solutions magazine in June of 2012. You may review current and past articles, columns and interviews on our In The News page. MJ has also testified before the United States Congress and the Massachusetts Office of Consumer Affairs and Business Regulation on the topic of information security.
MJ firmly believes that all these activities, local and national, help make him a better person, business person and most importantly, help Jenaly deliver a value proposition to our clients that is unsurpassed in our industry.
A native of Swampscott, Massachusetts, MJ lives in Portsmouth, New Hampshire with his wife Jennifer, daughters Hannah and Molly, son Noah and sibling dogs Sparkles and Blizzard.
What inspires you to get out of bed each morning? My family.
When you are not working, what are you most likely doing? Something with my kids, attending UNH Men's Hockey games or working around the house.
What technical device are you lost without? My smartphone.
MJ is also very active with social media, both personally and professionally. Feel free to connect and follow MJ and Jenaly via any of the following social media sites...
A graduate of the University of Vermont, Ellen Sargent joined Jenaly as an IT Specialist in 2000 after spending six years with a Portsmouth market research firm where she held several positions, including the network administrator. After 2 maternity leaves Ellen returned to Jenaly in 2006 in a part time capacity. Ellen’s current role focuses on client satisfaction. She communicates with clients via daily status emails, monthly executive summaries, our monthly newsletter Jenaly FYIT as well as our annual client satisfaction survey. These vehicles help her maintain communication with clients and measure their level of satisfaction.
What inspires you to get out of bed each morning? Coffee and my family
When you are not working, what are you most likely doing? Cleaning up spilled milk
What technical device are you lost without? my iPad
What’s your favorite blog & web site? NYTimes.com.
Jon Barksdale - Virtual IT Specialist
Jon Barksdale joined the Jenaly team as an IT Specialist after 5 years working senior support for a software development company specializing in barcode printing in a LAN/WAN environment, followed by 2 years as the network administrator for a computer parts refurbishing/repair warehouse. Jon is always looking towards future technologies for both enhanced network performance and improved efficiencies. Currently his focus has been towards Virtualization and Document Management Systems.
What inspires you to get out of bed each morning? Caffeine
When you are not working, what are you most likely doing? Reading, driving, movies
What technical device are you lost without? I actually welcome the opportunity to spend time away from all technical devices.
What’s your favorite blog & web site? www.imdb.com.
Ron Hubbard - Virtual System Administration Specialist
A graduate of the University of New Hampshire, Ron joined Jenaly as a Virtual IT Specialist in 2005. Ron’s current role focuses on proactive client work, refining processes and processing client orders. Ron brings both Mac and PC based expertise to our team and has a genuine desire to innovate. Ron lives in Lee, New Hampshire and is recently married.
What inspires you to get out of bed each morning? The buzzing of the alarm, and the Cat who wants her morning treats, also coffee…
When you are not working, what are you most likely doing? Being a new homeowner means projects around the house!
What technical device are you lost without? All of them…
Mike is a graduate of the University of New Hampshire with a BA is Psychology. Mike started with Jenaly in 2006. Prior to Jenaly, he worked in a very similar environment for 6 years as a Network Consultant servicing clients throughout New England. Mike holds an A+ certification from CompTIA and has extensive training in Microsoft and Cisco technologies. Mike and his family live in Deerfield, NH.
What inspires you to get out of bed each morning? Seeing my son.
When you are not working, what are you most likely doing? Spending time with my son, enjoying outdoor hobbies.
What technical device are you lost without? My cell phone.
What’s your favorite blog & web site? PCWorld.com/reviews.
Bob Sullivan - Virtual Help Desk Specialist
Prior to joining Jenaly in May 2011, Bob spent five years as the IT Administrator at a medical auditing firm. He has also spend time working as a Director of Professional Services and Customer Relations in the software industry and in several IT support roles and Director of IT at a regional news organization.
Bob attended North Shore Community College and Franklin Pierce University and hold a degree in Computer Science.
What inspires you to get out of bed each morning? Life in general!
When you are not working, what are you most likely doing? Talking or visiting with my two sons, riding my Harley Davidson Road King or working on my seemingly never ending home projects.
What technical device are you lost without? Not a one :).
What’s your favorite blog & web site? Loyola University Library
Nathan Keyes - Virtual Help Desk Specialist
Nathan is a true lover of technology. Before he was a teenager, he was working with DOS and repairing printers and other peripheral equipment. He was an active user of Bulletin Board Systems (BBS), before the Internet as we know it was widely available. In the early 2000's, Nathan was a member of the user group developing personal assistant artificial intelligence programs that are considered to be a precursor to todays Siri.
Nathan chose to follow his second love and studied stage craft at Bradford College until it closed in 2000. He went on to a career as a stage technician for theater, concerts and corporate events. He has toured the country with Cirque Dreams and is quick to quip "I am one of the few people you'll meet who has actually run away with the circus." Nathan remains active with the Seacoast theater community.
Nathan is also an accomplished writer. He was the regional winner of the Three Minute Fiction contest sponsored by the New Hampshire Writer's Project. He is also a musician and has studied Shakespeare at St. Paul's Advanced Summer Program and was a reader in the North Shore Colleges Young Poets Festival.
Technology has remained Nathan's first love and he is working toward a degree in computer science with a focus on networking and programming. He would even like to understand machine code one day. Nathan truly enjoys helping people solve technology problems. If you're interested, he will also gladly tell you all about the bits and bytes that went awry and how he fixed them.
What inspires you to get out of bed each morning? Hot showers and lots and lots of coffee.
When you are not working, what are you most likely doing? Running sound for a concert event, helping backstage at a community theatre or just sitting around reading a programming text book.
What technical device are you lost without? A pencil. It's a near perfect design and has not had to be reengineered in over a century. It was the height of new technology when it was introduced and it doesn't require power.
Valerie Roy - Office Administrator/Service Coordinator
After graduation from Castleton State College in Vermont studying graphic design, Valerie moved to southern Connecticut and worked in the production/design departments of several large corporations including Gartner, NewsCorp under News America Marketing, and META Group, a former Gartner competitor. In 2002, she took time off to start a family and moved to Florida. After three years, she returned to New Hampshire and the working world, taking a job doing office management, web sales and some minor design work for an antique dealer in Portsmouth, NH. She fell in love with Portsmouth and never left, moving and working in the city ever since. In 2011, after working front desk for a few years at a software security developer, Valerie joined Jenaly Technology Group as front desk administrative support for all staff.
What inspires you to get out of bed each morning? All the possibilities.
When you are not working, what are you most likely doing? Spending time with my daughter and working on my second love, paranormal investigating & research.
What technical device are you lost without? My cell phone.
What’s your favorite blog & web site? Facebook.
Kathy Russo - Business Development Specialist
A graduate of Assumption College in Worcester, MA, Kathy joined Jenaly Technology Group as a Business Development specialist in August 2012. She had taken a hiatus from her career to raise her children. Most recently, she has consulted in a business development role at an IT security company and a management consulting firm.
What inspires you to get out of bed each morning? My boys and a large glass of iced coffee :).
When you are not working, what are you most likely doing? Baking, gardening and reading. I also recently joined a yoga studio and love taking in a class when my schedule allows. I also spend a great deal of time in the car driving kids to practices and love being a spectator at their games!
What technical device are you lost without? My smartphone.
What’s your favorite blog & web site? Taste of Home
OK, so what's with all the virtual in everyone's title? We'll, it's simple, we are your virtual IT staff, it couldn't be simpler. When you engage Jenaly to manage your IT infrastructure, we bring an entire virtual IT team to your business, from IT administration and all that that entails, to hands on and remote IT specialists and your very own virtual CTO. We bring the collective experience and skills of our entire team to yours. That's what we mean when we say we provide Hassle- Free IT.
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