Jenaly Client Care Overview

How do I contact support?

1. Log into your client portal using the button at the top right of every page. Should you forget your password, there is a link to have it resent.

2. Chat Live with an IT Specialist by clicking the button below.  If live Chat is offline, you may still click the button to submit a support request form for the next available person.

Live Support

3. E-mail our ticketing system. Please be sure to put a brief description of your issue in the subject line and a detailed explanation along with your contact information in the message details.

4. Call our support line directly at 603-431-7864. This option is best for emergencies during business hours.

How do I contact emergency after hours support?

Please call our main line at 603-431-7864 and follow the prompts to select extension 301. Our emergency support line is answered by a live person 24 x 7.  Please provide the operator with the requested information and the on-call staff member will call you back within 15-30 minutes.

To check to see if there are currently any delays with inbound or outbound e-mail flow with the Jenaly VSA E-mail Security system, please click the Check E-mail Status button below:

email-status

To login to your Jenaly VSA E-mail Security portal to check your quarantine or update your settings, please use the interactive logon form below:

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